Next Steps

How to Factory Reset a Polycom Phone

Underneath you will find the instructions for a factory reset. Please look up your phone model in the list and follow the instructions.

For the Polycom SoundPoint IP 550, 560, and 650, and VVX 1500

Press and hold the 4, 6, 8 and * simultaneously until the password promt appears. Enter the default password 456.

For the Polycom SoundPoint IP 321, 331, 335, 450, SoundStation 5000 and Duo

Press and hold 1, 3, 5, and 7 dial pad keys simultaneously until the password prompt appears. Enter the default password 456.

For the Polycom SoundStation IP 6000

Press and hold 6, 8 and * dial pad keys simultaneously until the password prompt appears. Enter the default password 456.

For the Polycom VVX 300, 310, 400, 410, 500, 600:

Press and hold the 1, 3, and 5 dial pad keys simultaneously until the password prompt appears. Enter the default password 456.